Frequently Asked Questions
Clear answers from the certified restoration team trusted across East Tennessee.
✅ Certified Experts
IICRC‑certified technicians with proven restoration expertise.
✅ Transparent Process
Clear communication, documentation, and timelines.
✅ 24/7 Response
Rapid dispatch across Knoxville and East Tennessee.
Restoration FAQs
💧 Water Damage
Leaks, floods, and burst pipes
🔥 Fire & Smoke
Soot, odor, and structural cleanup
🦠 Mold
Containment and remediation
🌪️ Storms
Wind, roof, and debris damage
Do I need to call my insurance company first?
You can call us right away. We’ll help document the damage, stabilize the property, and guide you on how to notify your insurer and start a claim.
How fast can you respond?
We offer 24/7 emergency response and can dispatch crews quickly throughout Knoxville and East Tennessee.
Will you work directly with my insurance adjuster?
Yes. We coordinate with adjusters, provide documentation, and help streamline approvals to keep your restoration moving.
What should I do immediately after water or fire damage?
Make sure everyone is safe, shut off utilities if needed, and avoid damaged areas. Then call us so we can secure the site and prevent further loss.
How long does the restoration process take?
Timelines vary by the type and extent of damage. After our inspection, we’ll provide a clear scope of work and realistic schedule.
Is mold remediation covered by insurance?
Coverage depends on the cause of the mold. We can help you determine eligibility and document the source for your claim.
Still Have Questions?
We’re here 24/7 to help. Speak with a certified restoration specialist anytime.
Call 24/7: (865) 800-5050
Response: 60–90 minutes
★★★★★
“Smokies Restoration was prompt, professional, and handled everything with care. We felt informed and supported throughout the entire process.”
— Otto Mayer, Knoxville